Upon placing an order successfully, you will receive a confirmation email from us.
We will not be able to cancel an order once payment is confirmed. You may instead, make an exchange by contacting us at +673 8257777 for exchange approval within 7 days from the date of receipt (if applicable).
Delivery
We offer free door to door delivery within Brunei for all orders with minimum purchase of $55.
Your item will be delivered within 1-3 working days upon order confirmation.
(Vouchers and discounts do not apply to delivery fees and will not be refunded, unless stated otherwise.)
Yes, you may do self-collection at any branch of OKKY Jewellery of your choice. You will be notified within 1-3 working days via email when your parcel is ready for collection.
Standard delivery is free for orders with minimum purchase of $55. Otherwise, an additional cost of $5 will be incurred.
Currently, we are only able to ship within Brunei. Please contact us for more information.
Returns and Exchange
Yes, you may contact us at +673 8257777 for exchange approval and we will let you know which OKKY branch you can go; to make an exchange. (Only within 7 days from date of receipt). Kindly bring the product in it’s original condition and packaging, along with the original receipt. (Exchange item must be equivalent or higher value)
(Personalized, re-sized and damaged products are not eligible for exchange.)
All items sold are not returnable for cash. However, we do offer exchange within 7 days from date of receipt.
Payments
We accept payment via Visa, Mastercard and Bank Transfer.
Yes, we do accept Baiduri bank transfer, our account number is BAIDURI: 08-00-110-481870. Once our team has verify your bank transfer (only on working days), you will receive an order email or WhatsApp confirmation and we will process your order within 1-3 working days.
Repairs and Services
We are happy to assist you in keeping your jewellery at its best condition. Kindly drop by our branches so we can inspect your jewellery and offer professional cleaning/polishing.
Laser engraving is available. Charges will apply. Please contact any OKKY Jewellery branch nearest to you for more information.
You can have your jewellery customized based on your personalized design. Kindly visit our branches and our sales agent will guide you through the design you desire.
Yes, kindly head over to any OKKY Jewellery branch nearest to you to find out more.
In the event that your jewellery gets damaged or loses its lustre and shine, repair services and in-depth cleaning/polishing services are available. Kindly visit our branches with your jewellery so we may assist you. (Please visit Our Service for more information)
Yes, we buy used 24K, 22K, 21K, 18K, 14K, 10K & 9K gold. Price may vary according to market value. Kindly bring them to any our branches and we will assist you further.
Yes, we do accept trade in used gold for new designs. Price may vary according to market value. Kindly bring them and visit us at our branch and we will assist you further.
Packaging
Every item ordered comes with a OKKY jewelry box. If you need additional packaging for gifts or would like a note written inside, please contact us for more information
Gift Vouchers
OKKY gift voucher is perfect for your loved one. Available in value from $50 to $500. It allows the purchaser to share with their receiver the experience of shopping at OKKY Jewellery.
OKKY Gift Voucher can be used on okkyjewellery.com.